Contact Captain Cook Casino — Support for New Zealand Players

Need help with your Captain Cook Casino account, login, bonus terms, or withdrawal? New Zealand players can contact support through the casino help channels before sending documents or making another deposit. Use live chat for urgent account issues and email for cases where you need a written record.

Author of content and verification: Sophie Bennett

Contact options:

Live chat: available through the casino website after opening the support button.
Email: [email protected].
Social media: X, Facebook.
Help section: use it for password reset, bonus rules, KYC, deposits, and withdrawal timing.

Support hours: live chat support is listed as available 24/7. Email support can be used at any time, but complex payment or verification cases may need extra review.

Captain Cook Casino operates with an offshore licence from the Kahnawake Gaming Commission. It is not licensed by the New Zealand Department of Internal Affairs. Online gambling in New Zealand sits under the wider Gambling Act 2003 framework, so Kiwi players should treat this as an offshore casino service.

For gambling harm support, contact Problem Gambling Foundation NZ at www.pgf.nz or call the national Gambling Helpline on 0800 654 655.

FAQ

Can I contact support before registration?

Yes. Use live chat if it is visible on the site. For account-specific help, support may ask you to register or confirm your email.

What should I include in an email?

Include your registered email, username, payment method, and a short description of the issue. Do not send card numbers or passwords.

Who handles gambling limits or self-exclusion?

Contact casino support and ask for deposit limits, time-out, or self-exclusion. Use external NZ help services if gambling feels hard to control.